Refunds Policy With Regard To The Premium Line Directory:
At Access Entertainment (www.accessentertainment.co.uk) we strive to ensure that people using the site do so in the knowledge that the
Directory services are charged at 1p per second or 6op per minute with no connection charge.
With the greatest respect to all users please do not use us if you cannot afford it; or call us on another person's phone without their approval
Having provided the telephone service since July 2001, we are confident the we have the balance right.
However should you have cause to request a phone charge refund for what you consider to be an overcharge or unfair charge in respect of calling our premium line number
0906 470 0867 - Please write initially to:
The Refund Consideration Supervisor
Access Entertainment
22 Roman Way Ancaster
Grantham
Lincolnshire
NG32 3PT
Contact must be made with us in writing within 21 days of the call in question.Please enclose a short description of your reason for requesting a refund
and a copy of your itemised phone bill showing the amount charged.
We will do our very best to reach an amicable resolution
And will make the appropriate refund where we believe it is justified.
Your legal rights are unaffected.
Should you believe after contacting us, that you have not received a satisfactory outcome, you are at liberty to contact, PhonePayplus (the Regulator)
and put your complaint to them
Tel:0800 500 212
Or write to them at:
PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ
PhonePayplus should only be contacted in respect of Premium Line Complaints unsatisfied by our own complaints procedure (see home page)
Refunds Policy With Regard To Tickets Sales And Other Services:
Please Note: Access Entertainment also known as www.accessentertainment.co.uk and Resolve (BMS) Ltd (The Parent Company);
operate a strict NO REFUND POLICY ON ALL THEME PARKS AND ATTRACTIONS TICKETS AND SERVICE SUPPLY PRODUCTS INCLUDING OUR CONCIERGE AND 3rd PARTY HOTEL BOOKING SERVICES.The Majority of these products are low profit margin items and we are sorry but we cannot offer refunds should you fail to use your ticket or voucher within the time/s stated or dates stated on the voucher or ticket we supply to you. However where you contact us before the date of your scheduled visit we may be able to re-schedule your visit if we get co-operation from the Venue you bought tickets for. Note: You can contact your local Citizens advice bureau at: citizensadvice
or a Soliciter for any guidance concerning your Legal Rights - nothing here detracts from your Legal Rights