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How to achieve best Value when calling - 0906 470 0867 - And Other Questions Answered

our 0906 callers are charged at 1p per second (thats 60p per minute to anyone who can't do the sum!) we charge no mandatory connection charges whatsoever! see below how to achieve best value

Our Quality Commitment:
All our Internet pages display our telephone charge rate and have done so since the start of this premium rate telephone service in 2001. Therefore Today in 2008 the Brand is well established and the majority of our customers are well aware of the call rate before phoning us. Should however, our Operators believe you may not be aware you are on a premium rate number they are trained to interupt you and tell you that you are talking at premium rates of 1p per second. Whether you are using our Directories for buying tickets, advertising, hiring, or purchasing a product; or merely using the "venue find" service on 0906 470 0867: (calls charged at 60p per minute) We Promise to Keep your call charges to the minimum necessary to expedite your request.

Question: What is so special about this service?
Answer: YOU ARE . And we are determined to bring you the benefit of our Local Knowledge. We need you to return to this English Home Grown Business, subsidised by no one from Government or anywhere else. If you are on for 25seconds that's 25p If we cannot quickly find your number or the information, service or product you asked for, or if a phone number you got from us is defunct or unobtainable; we will seek to provide an alternative number by which you can source the information you require. We will always work as quickly as we can in order to keep your phone charges minimal each time you call, charges are accrued by the second and there are no connection fees Our operators will terminate any call liable to breach £5.00. (except where the customer has been made aware of the running total and decided he/she want to continue receiving more information at the premium rate)

Question: But how can You Justify Charging Premium Rates of 60p a minute for This Service?

Answer: A substantial proportion of the Premium rate is taken by the Premium Line Supplier, we in point of fact never see that proportion of it. The balance is then paid to us some considerable time after it has been earned. We employ people at a reasonable wage, our staff are based in England and we are therefore subject to higher costs. We are loyal and meticulously dedicated to ensuring the privacy of information we are charged with.(all the above involve expenses we incur).

Question: How Ethical and Honest Are You?
We are completely honest and as ethical as we can be - for example: We will never get involved in secretly selling off personal or financial information from customers for greedy or dishonest reasons. We will never continue to charge you after an event, competition or promotion has timed out; And we will never add charges surreptitiously; sadly some companies both in the UK and overseas have reportedly done this!
Mobile Phone Operator Charges From our own research some Mobile Phone Operating Companies appear to be a law unto themselves. They add big charges onto a premium line cost (recently one Mobile Phone operator added £3.32 to a call from a customer who spent £1.20 on the phone to us). Customers may think these charges are applied and received by us; THEY ARE NOT! In our view there is one word for this practise GREED Therefore we would prefer it if you did not use a mobile phone to call us at this time. We will be lobbying the Industry to do something about these unfair charges
With us when you phone from a land-line you get what you see with no hidden costs or devious backroom manipulation of your details! Most single number enquiries take us 27 seconds to retrieve, that's 27p. We can retrieve 2 numbers (from the same catagory) in 40 seconds and 3 numbers in 56 seconds
Its worth stating again that we do not charge a connection fee so if you were to add up the surreptitious charges some other suppliers may impose, you will find our service highly transparent and yet still competitive when used with a modicum of common sense from a land-line!

Question: What Sectors Do You Cover?
Answer: We Provide Entertainment venue listings, contact telephone numbers, leisure/Lifestyle information, discounted Theme Park & attractions Tickets. We have a Concierge service for Corporate and overseas visitors to the UK
. Our indexes cover the whole of the UK including Northern Ireland


Question What other search services do you provide?

Answer:

Individual Company or Venue Searches for a fee by arrangement
Corporate Entertainers Find service; to find a particular venue or Corporate Entertainment Provider, normally we find these for the price of the premium line phone call.

Extensive Business Information searches
are undertaken (usually for Companies but sometimes for individuals) for a minimum fee of £50.00 plus Vat. paid by credit card over the telephone. This search provides extensive information on your subject choice (up to 6000 words).Phone us initially on 0906 470 0867.(calls charged at 60p per minute). Say you would like our extensive search service and we will will call you back directly (UK numbers only). Our Direct Enquiries Operator is available 9am to 9pm Monday to Saturday

Our Quality Commitment Reiterated:
We Promise to Keep your premium line call charges to the minimum Necessary to expedite your request

To help us achieve this, please be prepared in the following way before phoning:


Think carefully about the information you want to ask us for. Have a pen and paper ready to note down the information and/or numbers we provide. Make sure you hear the details properly ask the operator to repeat the number if you had difficulty hearing it this will avoid you having to call back and keep your phone charges minimal. We promise to actively seek your requested information quickly without long silences or delays.
Where it appears a long delay may be imminent we will seek to find and give you an alternative number by which you may source the information you require. Remember, we do not charge instant connection fees. Although many of the Regional Directories do this.


Question: How are you Regulated and controlled?
Answer: 0906 Premium line telephone Numbers In the UK, are regulated by "PhonepayPlus" formerly the Independant Committee for the Supervision of Standards of Telephone Information Services (ICTIS) with whom we are a registered certificated Member.

Question: How can I be sure you do not pass on my details to businesses and people I don't want contact with?


Answer:We are Data Protection Registered and comply strictly with the rules on privacy and the storage of personal information.

Any postal Communications regarding this Service should be addressed to The Administration Department Access Entertainment
22 Roman Way Ancaster Lincolnshire NG32 3PT

Or Telephone:044 (0) 1400 230 168 between the office hours Mon - Friday 9am - 5pm

Updated 2nd May 2008

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